# DiscountMags.com > DiscountMags.com knowledge base – help articles and documentation. ## Order Support - [When will I receive my magazine?](https://help.discountmags.com/en_us/when-will-i-receive-my-order-r1D2PPCbc.md): Print Magazines: As a general rule, allow between 8-12 weeks for your first issue to arrive. This timeframe is industry standard. You can expect titl... - [Missed Issues](https://help.discountmags.com/en_us/missed-issues-rkyPhtCZ9.md): If you missed an issue or received damaged, duplicate or back issues, please contact us. We will work with the publisher to rectify the problem. - [Back Issues](https://help.discountmags.com/en_us/back-issues-ByteatCWq.md): Occasionally a publisher will start a subscription with past issues to start the subscription faster. If your subscription starts with issues that are out-of... - [A coupon code or discount was not applied to my order. What should I do?](https://help.discountmags.com/en_us/a-coupon-code-or-discount-was-not-applied-to-my-order-what-should-i-do-Bk7kOkkGq.md): The reason your coupon code may not have been applied is due to the possibility of your browser being linked to a cash back or rewards site (e.g. Ebates, Sho... - [Do you ship to correctional facilities?](https://help.discountmags.com/en_us/do-you-ship-to-correctional-facilities-HkVM7Po7c.md): Yes, we do, however, each correctional facility sets its own rules for inmate magazines on what they can and cannot receive. Please be sure to check if the m... - [What's your phone number?](https://help.discountmags.com/en_us/what-s-your-phone-number-S1XfhO7N5.md): We love speaking to our customers but in order to provide the highest level of phone support, we are currently only taking calls from active customers. To fi... - [What's your customer service email address?](https://help.discountmags.com/en_us/what-s-your-customer-email-address-B1k0xPEq.md): We don't publish our customer service email address but we instead send you an email after you initiate requests through our Help Page at https://www.discou... ## Cancellations & Refunds - [Refund & Return Policy](https://help.discountmags.com/en_us/refund-return-policy-HkSjvE0Wq.md): Our #1 priority is ensuring all of our customers have a positive experience with us. Please reference the chart below for our refund policy. In gener... - [How long do refunds take?](https://help.discountmags.com/en_us/how-long-do-refunds-take-SygIuVR5.md): Note: The timeframe for a refund to reflect back to your account varies by payment method and location. Credit Card Refund Request Once the... - [A coupon code or discount was not applied to my order. What should I do?](https://help.discountmags.com/en_us/a-coupon-code-or-discount-was-not-applied-to-my-order-what-should-i-do-Bk7kOkkGq.md): The reason your coupon code may not have been applied is due to the possibility of your browser being linked to a cash back or rewards site (e.g. Ebates, Sho... ## DiscountLock - [When will I be charged for eligible subscriptions enrolled in DiscountLock?](https://help.discountmags.com/en_us/when-will-i-be-charged-B1IzawRb9.md): Print Subscriptions with terms of 1 or more years: 83 days prior to the expiration of your subscription term (starting from the order date). For example, if ... - [What is DiscountLock?](https://help.discountmags.com/en_us/what-is-discountlock-rycRhv0Wc.md): DiscountLock is an automatic renewal program that will automatically renew your magazine subscription(s) at the same price(s) you paid (or the best available... - [Will I be notified before my subscription auto-renews?](https://help.discountmags.com/en_us/will-i-be-notified-before-my-subscription-auto-renews-rkLsTD0W5.md): Yes, absolutely! We will notify you (by email) 30 and 7 days before charging you for any subscriptions enrolled in DiscountLock. You may cancel at any time f... - [How do I cancel my enrollment in DiscountLock?](https://help.discountmags.com/en_us/how-do-i-cancel-my-enrollment-in-discountlock-rkU7ku0b5.md): Our #1 priority is that you’re happy with our service. If no longer want to be enrolled in DiscountLock prior to the processing of your auto-renewal, y... - [Why did I receive a renewal notice in the mail?](https://help.discountmags.com/en_us/why-did-i-receive-a-renewal-notice-in-the-mail-ByhiSykG9.md): Often times publishers will send you a renewal notice/invoice when your subscription is coming to an end. These mailings do not come from us. If you a... - [How do I update my credit card?](https://help.discountmags.com/en_us/how-do-i-update-my-credit-card-SyTqzllgj.md): You can only update your credit card on file if you have DiscountLock enabled on an order. To do so, you need to login your account and visit the Dis... - [Why are you Charging me so soon before my expiration date?](https://help.discountmags.com/en_us/why-are-you-charging-me-so-soon-before-my-expiration-date-BkSG8_N4i.md): We do this to allow plenty of time for us to get your renewal to the publisher to ensure there is no interruption in service Magazine publishers do a lot of - [Why is DiscountLock renewing my magazine even though my subscription won't expire for a long time?](https://help.discountmags.com/en_us/why-is-discountlock-renewing-my-magazine-even-though-my-subscription-won-t-expire-for-a-long-time-rJddU_EEj.md): If youre been receiving your subscription for a while and have renewed through other sources your expiration date may be further out in the future than we - [Why is my DiscountLock renewal for a shorter subscription length than my original order?](https://help.discountmags.com/en_us/why-is-my-discountlock-renewal-for-a-shorter-term-than-my-original-order-ryjywdEVo.md): W ## Renewals - [Will I be notified before my subscription auto-renews?](https://help.discountmags.com/en_us/will-i-be-notified-before-my-subscription-auto-renews-rkLsTD0W5.md): Yes, absolutely! We will notify you (by email) 30 and 7 days before charging you for any subscriptions enrolled in DiscountLock. You may cancel at any time f... - [Can I renew with DiscountMags.com even though I originally ordered somewhere else?](https://help.discountmags.com/en_us/can-i-renew-with-your-company-even-though-i-originally-ordered-somewhere-else-HkMAwtCW9.md): Yes. We can renew most of the magazines we offer whether the current subscription is through us or another source. When you place your order, check the &ldqu... - [When should I renew my subscription?](https://help.discountmags.com/en_us/when-should-i-renew-my-subscription-S1Knut0c.md): Renewals should be placed at least 8 weeks prior to the expiration date to ensure continuous service. Be sure to use the exact same name and address when you... - [Why are you Charging me so soon before my expiration date?](https://help.discountmags.com/en_us/why-are-you-charging-me-so-soon-before-my-expiration-date-BkSG8_N4i.md): We do this to allow plenty of time for us to get your renewal to the publisher to ensure there is no interruption in service Magazine publishers do a lot of - [Why is DiscountLock renewing my magazine even though my subscription won't expire for a long time?](https://help.discountmags.com/en_us/why-is-discountlock-renewing-my-magazine-even-though-my-subscription-won-t-expire-for-a-long-time-rJddU_EEj.md): If youre been receiving your subscription for a while and have renewed through other sources your expiration date may be further out in the future than we - [Why is my DiscountLock renewal for a shorter subscription length than my original order?](https://help.discountmags.com/en_us/why-is-my-discountlock-renewal-for-a-shorter-term-than-my-original-order-ryjywdEVo.md): W ## Account Support - [How do I change the email associated with my Zinio account?](https://help.discountmags.com/en_us/how-do-i-change-the-email-associated-with-my-zinio-subscription-S1bgH11Mc.md): Email support@zinio.com for assistance. - [How do I find my account number on the magazine label?](https://help.discountmags.com/en_us/how-do-i-find-my-account-number-on-the-magazine-label-SJ9Nwy1G9.md): If your print subscription includes digital/online access, you will need the account number found on the magazine label. Please ensure to remove the 0's from... - [I entered an incorrect address. How do I update it?](https://help.discountmags.com/en_us/i-entered-an-incorrect-address-how-do-i-update-it-BkUxHPiQ9.md): If you have just placed an order with an incorrect address and need to update your address ASAP, you can log into your account and update your address from... - [What's your customer service email address?](https://help.discountmags.com/en_us/what-s-your-customer-email-address-B1k0xPEq.md): We don't publish our customer service email address but we instead send you an email after you initiate requests through our Help Page at https://www.discou... ## Shipping & Delivery - [When will I receive my magazine?](https://help.discountmags.com/en_us/when-will-i-receive-my-order-r1D2PPCbc.md): Print Magazines: As a general rule, allow between 8-12 weeks for your first issue to arrive. This timeframe is industry standard. You can expect titl... - [Where do you ship to?](https://help.discountmags.com/en_us/where-can-you-ship-to-SkTTcF0bq.md): At this time, we only deliver print subscriptions to the U.S. and Canada. Please visit our Canadian site at www.discountmags.ca Military Most magaz... - [Missed Issues](https://help.discountmags.com/en_us/missed-issues-rkyPhtCZ9.md): If you missed an issue or received damaged, duplicate or back issues, please contact us. We will work with the publisher to rectify the problem. - [Back Issues](https://help.discountmags.com/en_us/back-issues-ByteatCWq.md): Occasionally a publisher will start a subscription with past issues to start the subscription faster. If your subscription starts with issues that are out-of... - [Shipping Cost & Delivery Time Estimates](https://help.discountmags.com/en_us/shipping-cost-delivery-time-estimates-rySn6FC9.md): Shipping for magazine subscriptions is always FREE at DiscountMags.com - [I am moving. How do I change my address?](https://help.discountmags.com/en_us/i-am-moving-how-do-i-change-my-address-HktPEDs79.md): If you have recently moved and need to update your address, you can log into your account and update your address from within your my account screen. You c... - [Why am I receiving double (duplicate) issues?](https://help.discountmags.com/en_us/why-am-i-receiving-double-issues-rkXaEmEc.md): If you're receiving two issues of the same magazine, the problem is either you ordered the same magazine twice, or you subscribed as a new subscriber while y... - [Do you ship to APO addresses?](https://help.discountmags.com/en_us/do-you-ship-to-apo-addresses-HJnLCN7N9.md): Yes, we are proud to be able to ship to APO addresses. During checkout, you'll be able to select AA/AE/AP as the delivery state. - [What are Colorado Retail Delivery Fees?](https://help.discountmags.com/en_us/what-are-colorado-retail-delivery-fees-B1krCvN25.md): Effective July 1, 2022, Colorado imposed a $0.27 retail delivery fee on all deliveries by motor vehicle to a location in Colorado with at least one item of t... ## Correctional / Prison Orders - [Where do you ship to?](https://help.discountmags.com/en_us/where-can-you-ship-to-SkTTcF0bq.md): At this time, we only deliver print subscriptions to the U.S. and Canada. Please visit our Canadian site at www.discountmags.ca Military Most magaz... ## Zinio Unlimited - [What is Zinio Unlimited?](https://help.discountmags.com/en_us/what-is-zinio-unlimited-rJDvJuV25.md): DiscountMags has partnered with Zinio to offer "ZINIO Unlimited". It is an all you can read digital magazine platform. Once you subscribe, it allows you inst... - [What devices are compatible with Zinio Unlimited?](https://help.discountmags.com/en_us/what-devices-are-compatible-with-zinio-unlimited-HkXfzdE3c.md): You can read anywhere/anytime, online or offline, on your iPad, iPhone, Android, PC or Mac. Enjoy its multi device accessibility. - [How many different devices can I use this on at one time?](https://help.discountmags.com/en_us/how-many-different-devices-can-i-use-this-on-at-one-time-SyUrzuE3c.md): You can access ZINIO Unlimited on up to 5 devices at a time. - [Can I cancel my subscription?](https://help.discountmags.com/en_us/can-i-cancel-my-subscription-BJKwzdV3c.md): Absolutely, there is no commitment and you can cancel your subscription anytime via your account page . If you are having trouble logging into your... ## Magzter Gold - [Offline Viewing for Magzter Publications](https://help.discountmags.com/en_us/offline-viewing-of-magzter-gold-plans-SJs6dy3Uo.md): Magzter Gol - [What price will my Magzter Gold subscription renew at?](https://help.discountmags.com/en_us/what-price-will-my-magzter-gold-subscription-renew-at-r1gt01hUo.md): The price - [Are back issues included with Magzter Gold?](https://help.discountmags.com/en_us/are-back-issues-included-H1UMtSYDj.md): Yes in fact there are over 100000 issues which include current and back issues - [Can I gift a Magzter Gold subscription?](https://help.discountmags.com/en_us/can-i-gift-a-subscription-SkuStBFDs.md): Absolutely and in fact its one of our most gifted items Just put the gift recipients email address in the Delivery step of the checkout and theyll recei - [On which devices can I access Magzter Gold?](https://help.discountmags.com/en_us/on-which-devices-can-i-access-magzter-gold-rkKntHFvj.md): You can enjoy reading anytime and anywhere on your desktop laptop iOS Apple and Android and Amazon devices - [Can I print magazines from Magzter?](https://help.discountmags.com/en_us/can-i-print-magazines-from-magzter-S18sHFPs.md): Yes